Privacy Policy

Last updated:29 August 2025

We know that you care how your information is collected, used, and shared. At Wishop South Africa (Pty) Ltd (“Wishop”, “we”, “us”, or “our”), we respect your privacy and take the protection of your Personal Information seriously. This Privacy Policy describes how Wishop collects, processes, and protects your Personal Information through our websites, mobile applications, products, services, and platforms (together, the “Wishop Services”).

By using Wishop Services, you consent to the practices described in this Privacy Policy.

1. What Personal Information Do We Collect?

We collect your Personal Information in order to provide, improve, and personalise Wishop Services. The information we collect falls into three categories:

a) Information You Provide to Us

We collect information that you provide when you:

• Register for a Wishop account.
• Place an order or interact with customer service.
• Enter competitions, respond to surveys, or submit reviews.
• Communicate with us via email, chat, phone, or social media.

This may include:

• Name and surname.
• Contact details (email, phone number, delivery/billing address).
• Payment and banking details.
• Identity or tax numbers (if legally required).
• Social media handles (if you interact with us through such channels).

b) Automatic Information

When you use Wishop Services, we automatically collect:

• Log data (time, date, and duration of visits, pages viewed).
• Device and browser information (IP address, operating system, device type).
• Location data (if you enable location-based features).
• Cookies and other identifiers (see Section 4 below).
• Interaction data (items viewed, added to cart, purchased, or wishlisted).

c) Information from Other Sources

We may receive information about you from:

• Delivery partners (e.g., updated delivery addresses).
• Financial service providers (e.g., fraud detection).
• Publicly available records and social media (where applicable).
• Business partners (e.g., promotions, co-branded products).

2. For What Purposes Do We Use Your Personal Information?

We use your information to:

• Provide and deliver services: process orders, manage accounts, deliver products, handle payments, and provide customer support.
• Improve Wishop Services: troubleshoot, fix errors, personalise recommendations, and develop new features.
• Marketing & recommendations: suggest products, offers, or services based on your preferences.
• Legal compliance: meet tax, financial, anti-fraud, and regulatory obligations.
• Fraud prevention & security: detect, prevent, and investigate fraudulent or illegal activities.
• Communicate with you: send service updates, policy changes, and customer care messages.
• Advertising: display interest-based ads (we do not sell your data).

3. Direct Marketing

We may send you marketing messages about products or services via:

• Email, SMS, WhatsApp, or phone.
• Wishop apps and websites.
• Social media or third-party sites.

👉 You can opt out of marketing at any time through your account settings or by unsubscribing from emails.

4. Cookies and Other Identifiers

We use cookies and tracking technologies to:

• Recognise you when you log in.
• Store preferences and personalise your shopping experience.
• Analyse site usage and performance.
• Prevent fraud and enhance security.
• Deliver relevant advertising.

You can manage cookies in your browser, but disabling them may limit some Wishop Services (e.g., checkout).

5. Sharing Your Personal Information

We do not sell your Personal Information. We only share it as described below:

• Third-Party Service Providers: delivery companies, payment processors, marketing and IT service providers.
• Business Partners: joint promotions or co-branded products.
• Legal Obligations: regulators, law enforcement, or fraud prevention agencies.
• Business Transfers: in case of merger, acquisition, or asset sale.

All third parties are required to protect your Personal Information and use it only for the purposes for which it was shared.

6. How Secure Is Your Information?

We secure your Personal Information using physical, technical, and organisational measures, including:

• Encryption of sensitive data (e.g., payments).
• Access controls and monitoring.
• Secure cloud storage and backups.
• Regular audits and compliance with POPIA and relevant industry standards (e.g., PCI DSS).

👉 Remember: you are responsible for keeping your password secure. Always log out from shared devices.

7. Advertising

• Interest-based ads: We may display ads based on your browsing, searches, or purchases.
• Third-party advertising partners: may use cookies to provide more relevant ads.
• No sale of data: We do not sell or directly share your identifiable information for advertising purposes.

You can adjust your advertising preferences in your account settings.

8. What Information Can You Access?

Through your Wishop Account, you can access or update:

• Your profile and login details.
• Contact and delivery addresses.
• Payment methods.
• Order history and wishlists.
• Marketing preferences.

9. Your Rights Under POPIA

As a South African user, you have the right to:

• Request access to your Personal Information.
• Correct, update, or delete your information.
• Withdraw consent for processing (subject to legal or contractual obligations).
• Object to processing for marketing purposes.
• Be notified of unauthorised access or breaches.
• Lodge a complaint with the Information Regulator.

10. Children’s Privacy

Wishop does not sell products for purchase by children. Products for children may be bought by adults. If you are under 18, you may use Wishop Services only with the involvement of a parent or guardian.

11. Conditions of Use, Updates, and Revisions

Your use of Wishop Services is subject to this Privacy Policy and our Terms & Conditions.

We may update this Privacy Policy from time to time. Changes will be posted on our Platforms, and the latest version will apply to your use of our Services.

12. Responsible AI Use

Where Wishop uses Artificial Intelligence (AI) in its services, we are committed to:

• Using AI responsibly and ethically.
• Ensuring fairness, inclusivity, and transparency.
• Avoiding bias and discrimination.
• Protecting privacy and minimising risks.