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Cookie Policy

Last updated: 29 August 2025

At Wishop South Africa (Pty) Ltd (“Wishop”, “we”, “us”, or “our”), we use cookies and similar technologies to operate our websites and apps, enhance performance, personalise your experience, and keep your account secure (together, the “Wishop Services”).

By using Wishop Services, you consent to our use of cookies in accordance with this Cookie Policy. You can manage your preferences at any time (see Section 6).

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a site or use an app. They allow us to recognise your device, remember your preferences, and improve how our Services work. We also use related technologies such as software development kits (SDKs), pixels, tags, and local storage (“Cookies”).

2. Types of Cookies We Use
a) Strictly Necessary Cookies

Required for core functionality and security (e.g., account login, shopping cart, checkout, fraud prevention). These cannot be switched off in our systems.

b) Performance & Analytics Cookies

Help us understand how our Services are used, so we can measure and improve performance (e.g., pages visited, features used, errors encountered). Data is typically aggregated.

c) Functional Cookies

Enable personalisation and convenience (e.g., remembering region, language, saved addresses, wishlists, and preferences).

d) Advertising & Targeting Cookies

Used to deliver more relevant ads and measure campaign effectiveness. These may be set by us or by trusted partners. We do not sell your personal data.

e) Security & Fraud-Prevention Cookies

Help verify users, protect accounts, detect suspicious activity, and keep transactions safe.

First-party cookies are set by Wishop. Third-party cookies are set by our service providers or partners (see Section 3).

3. Third-Party Cookies

Some Cookies are provided by third parties that support Wishop Services, including:

  • Analytics providers (e.g., to analyse usage and performance).
  • Advertising partners (to deliver and measure relevant ads).
  • Social media platforms (e.g., share/like buttons, social login).
  • Security and payment providers (fraud detection, checkout).

These parties process data in line with their own policies and agreements with Wishop.

4. Why We Use Cookies
  • Operate the Services: login, session management, cart and checkout.
  • Improve performance: diagnostics, load balancing, site reliability.
  • Personalise experience: saved settings, recommendations, content.
  • Security & fraud prevention: account protection, abuse detection.
  • Marketing & measurement: relevant ads, campaign reporting.
5. Cookie Duration
  • Session Cookies: expire when you close your browser/app.
  • Persistent Cookies: remain until deleted or they reach their set expiry.
6. Managing Cookies & Your Choices

You can control Cookies via:

  • Browser settings: block, limit, or delete cookies; set site permissions.
  • Wishop preferences: adjust marketing and personalisation settings in your account and in our on-site cookie banner/preferences tool (when shown).
  • Mobile settings: reset/limit advertising IDs and app tracking permissions in your device settings.

👉 Disabling certain Cookies (especially Strictly Necessary) may impact functionality (e.g., login, checkout).

7. Interest-Based Advertising & Measurement
  • We may use advertising Cookies, pixels, and SDKs to show more relevant ads and to measure performance.
  • Partners may combine limited cookie data with their own data to improve relevance.
  • No sale of personal data: We do not sell or directly share your identifiable information for advertising purposes.
8. Sharing Cookie Data

We do not sell your personal information. We share cookie-related data only with:

  • Service providers: analytics, advertising, security, payments, IT.
  • Business partners: joint promotions or co-branded features.
  • Regulators or law enforcement: where legally required.
  • Business transfers: as part of mergers, acquisitions, or asset sales.

All third parties must protect your information and use it only for the specified purposes.

9. Do Not Track & Similar Signals

Some browsers offer “Do Not Track” (DNT) or similar signals. Because there is no consistent industry standard, our Services may not respond to DNT at this time. We will continue to review evolving standards and legal requirements.

10. Your Rights Under POPIA

As a South African user, you may:

  • Request access to personal information processed via Cookies.
  • Request correction or deletion where appropriate.
  • Withdraw consent for non-essential Cookies (your use may be impacted).
  • Object to processing for direct marketing.
  • Be notified of unauthorised access or breaches.
  • Lodge a complaint with the Information Regulator.
11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on our Platforms, and the latest version will apply to your use of Wishop Services.

12. Contact Us

If you have questions about this Cookie Policy or your preferences, please contact us via your Wishop account or our customer support channels. You may also consult our Privacy Policy for additional information on how we process your personal information.