FAQ 2

Purchasing

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide necessary details and complete your purchase securely.

Once an order is confirmed, it enters our processing system promptly. Modifications or cancellations may not be possible. Please contact our customer service team at info@wishop.co.za for assistance.

We accept various payment methods, including credit/debit cards and other secure payment options. Details can be found during the checkout process.

Absolutely. We prioritize the security of your information. Our website uses industry-standard encryption to ensure that your personal and payment details are kept confidential.

Shipping

Once your order is dispatched, you will receive a shipping confirmation email with tracking information. Use this information to monitor the progress of your delivery.

Shipping costs and estimated delivery times are provided during the checkout process. Costs vary based on location and selected shipping options. Standard and express shipping choices are available.

At this time, we primarily ship within [your country]. For international shipping inquiries, please contact our customer service team at info@wishop.co.za.

To ensure the security of your order, we are unable to change the shipping address once the order is confirmed. Please double-check your details before completing your purchase.

Returns

Our Returns Policy outlines the process for returning items. If you’re not satisfied with your purchase, please review this policy and contact our customer service team at info@wishop.co.za.

Log in to your Wishop.co.za account, navigate to your order history, and follow the instructions to initiate a return. If you checked out as a guest, contact our customer service team for assistance.

Return shipping costs may apply unless the return is due to a product defect or an error on our part. Refer to our Returns Policy for detailed information.

Once your returned items are received, refunds are processed promptly. However, the exact time may vary. You will be notified via email once the refund is processed.

Scroll To Top
Close
Close